Contact Us ⁄ Technical Support

In Need of Technical Support?

For support with our web site, online banking, bill pay, or mobile banking please call us at 830-868-7131. 

Once you call our service tech will instruct you to start a support session. Simply click the link below to start your online support session with our tech.

Johnson City Bank Online Support

Please call us before attempting to begin an online support session.

Technical Support

Personal Online Banking Operating System Requirements:

Operating System Microsoft Internet Explorer Apple Safari® Mozilla Firefox Google Chrome™
Windows Vista 9.0 4.0, 5.0 30.0, 31.0 34.0, 35.0
Windows 7 10.0, 11.0 N/A 30.0, 31.0 34.0, 35.0
Windows 8 10.0 N/A 30.0, 31.0 34.0, 35.0
Windows 8.1 11.0 N/A 30.0, 31.0 34.0, 35.0
Mac OS X 10.8 (Mountain Lion™) N/A 6.01 30.0, 31.0 N/A
Mac OS X 10.9 (Maverick™) N/A 7.0 30.0, 31.0 N/A
iPad® N/A 7.1 N/A N/A
iPad® mini N/A 7.1 N/A N/A

Note: Cookies and javascript must be enabled.

Business Online Banking System Requirements

Operating System Microsoft Internet Explorer Apple Safari® Mozilla Firefox Google Chrome™
Windows 7 64 bit 9, 10, 11 N/A 28 and higher 33 and higher
Windows 8 64 bit 10 N/A 28 and higher 33 and higher
Windows 8.1 11 N/A 28 and higher 33 and higher
Mac OS X 10.8 (Mountain Lion™) N/A 6.1 - 6.1.1 N/A N/A
Mac OS X 10.9 (Maverick™) N/A 7 - 7.1 N/A N/A

Browser and Operating System Support

For maximum security, FIS recommends the use of the latest browser versions (including security patches) and operating systems offered by vendors. Versions that are two releases older than the current release are not supported. Many vendors are pushing browser updates to the latest version using automatic downloads; customers may not even be aware the browser has been updated. Once updated, many browsers cannot be set back to earlier versions if a problem occurs. While alternative browsers may allow access to online banking, some features may not be compatible.


    


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